Tech Connect - Your Phones are Talking: Turning Calls into Client Intelligence

Technology is transforming the insurance industry faster than ever. To help independent agencies keep up, PIA is launching Tech Connect — a new monthly series delivering practical, real-world technology education on a consistent basis. Each one-hour session pairs industry experts with technology providers to cover the topics that matter most, from AI and automation to cybersecurity and more, with takeaways you can put to work right away. Next up - Your Phones Are Talking: Turning Calls into Client Intelligence – Wednesday, November 18, 11 a.m. – Noon Central. Your agency has dozens of client conversations every day, and most of what’s said never makes it into your management system. Free to PIA members and affiliates ($25 for non-members). Join PIA for a one-hour webinar on Wednesday, November 18, 2026, from 11:00am - Noon CT,